How do I place an order?
Ordering a product from our online store is very simple. Simply choose a collection and browse through our wide selection of products. You can limit your search by using the filters on the left-hand side of the page. When you find a product you like, click on it to display the detailed view of the item. From there, add a quantity and click on “Add to Bag” to add the item into your Shopping Bag. When you are done shopping, click on your Shopping Bag (right top of your screen) and then on the “Checkout Now” button and follow the steps until completion of the order.
Do I need an account to shop at Ode Goods?
No, you don’t need to create an account. You can place an order as a guest customer. However, creating an account at Ode Goods allows you to save your personal details and addresses for quicker check out at your next order.
Can I cancel an order?
This depends on the status of your order. Before shipment of your order you can cancel your order or part of it. If your order has already been dispatched then the item(s) will have to be returned once you have received them. In both cases, please initially contact our Customer Care department at firstname.lastname@example.org and they will guide you accordingly.
How do I use my Shopping Bag?
The Shopping Bag works in the exact manner a physical bag would. It contains all chosen products in detail and is one step away from checkout. It allows you to view, add or remove items chosen.
How can I see which items I have placed in my Shopping Bag?
To view the items contained in your Shopping Bag click on the shopping bag image on the right top of your screen. The circled number allows you to view the number of items in your Shopping Bag at a glance.
How do I add or remove items from my Shopping Bag?
To add items into your Shopping Bag click on “Add to Bag” at the detailed product view page or at the Collection pages. To remove an item, click on the Shopping Bag icon and then on”X” next to the item you wish to remove.
How can I change the quantity of an item I placed in my Shopping Bag?
To change the quantity of a selected item, visit your Shopping Bag page, click on the quantity number and select the number of items you want to purchase.
How can I review my orders and their status?
If you are a registered customer, click on “My Account” at the upper side of our web page and then select “Orders”. There, you can see all your orders placed, their details and statuses.
If you have placed an order as a guest customer, you will receive an email as soon as your order is dispatched. For more information you can contact Customer Care department.
If you are interested in buying a product that is currently out of stock, you may click on “Notify when in stock” to receive an email notification the instant it is available.
What are the methods of payment?
ODE GOODS currently only offers PayPal as payment method.
Is my payment information safe?
Ode Goods makes use of the latest online security features available, by cooperating with the most noteworthy organizations including Verified by Visa, MasterCard Secure Code and high security encryption services.
How do I use my gift card or discount code?
If you have a gift card or promotional code, you can use it by entering it in the relevant field “Have a coupon or gift card?” and clicking “Apply” at the Shopping Bag.
What if I have forgotten my password?
If you have lost or forgotten you password, click on “Forgot my password” on the account login page to receive an e-mail with instructions on how to set a new password.